‍ Returns & Refund Policy

No returns at this time

I currently do not have a return address, so I cannot accept returns. Once I get a proper address in the future, I will update this policy and consider returns under limited conditions.

Refunds

These are custom handmade art pieces, and returns are not possible. Refunds or replacements are only considered in two situations:

  1. The piece arrives damaged because of the shipping carrier, or there is a clear mistake on my part (wrong piece or a major defect I caused).

  • If you believe your piece was damaged in transit, you MUST contact me within 48 hours of the carrier marking the package as delivered.

  • You will need to send clear, well lit photos of the outer shipping box (all sides, including labels and any damage), photos of the inner packaging as it arrived, photos of the damaged area on the piece, a short video slowly showing the unboxing and the damage, and your order number.

  • Claims that do not include the full set of photos plus the unboxing video will be denied.

I pack every piece carefully to protect it during shipping. Once the carrier marks the package as delivered, the piece becomes your responsibility. I am not responsible for any damage, theft, or problems that happen after delivery.

If I verify that the damage happened during shipping or that I made an error, I will either offer a full or partial refund or create a replacement piece. The choice is at my discretion. In most approved cases I prefer to make a replacement rather than issue a cash refund.

I will not issue refunds for:

  • change of mind

  • buyer’s remorse

  • natural color variations in handmade wood and epoxy pieces

  • damage that occurs after delivery

  • customs duties or taxes on international orders,

  • delays caused by the carrier or customs.

I reserve the right to ask for extra photos, video, or other proof. Any claim that appears fraudulent, altered, or created with AI will be denied right away, and I may refuse future orders from that customer.

International Orders

International orders are final sale. The only exception is proven shipping damage that happened before delivery, and those claims must still meet the same photo, video, and 48 hour requirements. Duties, taxes, and customs fees are never refundable.